Refund policy
Refund & Return Policy
Last updated: 7/15/26
We want you and your pet to be happy with your purchase. Please read our return policy below.
Return Window You may request a return or exchange within 30 days of receiving your order.
Eligibility To be eligible for a return, items must be:
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Unused and in the same condition you received them
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In original packaging
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Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items For hygiene reasons, the following items cannot be returned unless defective:
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Grooming tools that have been used
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Opened consumable/hygiene products
Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at tareqstoremail@gmail.com with your order number and photos of the issue. We will offer a replacement, exchange, or refund at no additional cost to you.
How to Start a Return Email tareqstoremail@gmail.com with your order number and reason for return. We will respond within 2 business days with instructions.
Return Shipping
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If the item is defective, damaged, or incorrect: we cover return shipping costs.
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If you are returning an item for any other reason (changed your mind, wrong size, etc.): return shipping costs are the customer's responsibility.
Refunds Once we receive and inspect your return, we will notify you of approval status. Approved refunds are issued to your original payment method within 5-10 business days. Please note your bank or card issuer may take additional time to post the refund.
Late or Missing Refunds If you haven't received your refund after 10 business days, first check with your bank/card issuer. If you still have questions, contact us at tareqstoremail@gmail.com.
Order Cancellations Orders can be cancelled free of charge within 2 hours of placing the order, as long as the order has not yet been processed for shipment. After this window, the order may already be in fulfillment and cannot be cancelled.
Questions? Contact us at tareqstoremail@gmail.com