Shipping policy

Shipping Policy

Last updated: 7/15/2026

Thank you for shopping with Norhaven Pets. This policy outlines how we handle order processing and shipping.

Order Processing Time Orders are processed within 1-3 business days of purchase. You will receive a confirmation email once your order has been placed, and a separate email with tracking information once it ships.

Shipping Times Because we work with international fulfillment partners to bring you quality products at fair prices, delivery times are longer than typical retail shipping:

  • Standard Shipping: 6-14 business days

  • Some items may take up to 20 business days depending on destination and customs processing

Delivery estimates are not guaranteed and may vary due to customs, holidays, weather, or carrier delays.

Shipping Costs

  • Free shipping on orders over $50 USD

  • Orders under $50 USD: calculated at checkout

Tracking Once your order ships, you'll receive a tracking number by email. Please allow 2-5 business days for tracking information to update after it's issued.

Multiple Items If you order multiple items, they may ship separately from different fulfillment centers and arrive in separate packages at different times. This is normal and does not indicate an error with your order.

Customs & Import Fees International orders (outside the United States) may be subject to customs duties or import taxes upon arrival. These fees are the responsibility of the customer and are not included in your order total.

Lost or Delayed Packages If your order hasn't arrived within the estimated delivery window, please contact us at [support email] with your order number and we'll investigate with the carrier.

Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but we will do our best to help redirect the package if the error is caught before shipment.

Questions? Contact us at tareqstoremail@gmail.com.